We have outlined our new product development (NPD) process into six steps, to make it as easy as possible for our customers to work in partnership with us to produce bespoke products.
Step 1: Product Specification Questions
We ask a variety of simple questions to make sure we know exactly what kind of product you require. These questions based on application methods, pack sizes, materials and accreditations will help us to produce our new product brief.
Step Two: Product Brief
We will then produce a product brief, which will be sent to you for approval. This brief will ensure that all parties involved in the development process understand the product specification, and we will ask you to verify that our assumptions or product information is correct.
When the product brief has been approved by you, it is forwarded to our new product development department to be reviewed.
Step Three: Our Formulation Chemists Begin Product Development
Once our development team have reviewed and approved the product brief, our team of in-house formulation chemists will proceed to formulate the product based on your specifications. The first product sample will be formulated and sent to you, so you can review the product for yourself, to make sure everything is correct, and it performs as required.
Step Four: Formulations are Developed After a Product Review
Feedback on the product samples will then be requested by your account manager and our development team will amend the formulation if you have identified any areas for improvement with the sample(s) you have reviewed.
Once this has been completed, any amended samples will be re-sent to you, until you are happy with the product's performance.
It is very important to us to ensure customers are happy with the product at this stage, to avoid any future issues when we manufacture your new formulation on a larger scale.
Step Five: 12-Week Stability Test
We put all new formulations through a 12-week stability test, examining the product under a variety of conditions that the product may be exposed to in a typical retail environment or distribution channels.
Your new product will be tested at specific time points against strict quality control parameters that are unique to each product to ensure compliance against its specification.
Step Six: Large Scale Manufacturing Can Begin
Once product specifications, product formulation and development, and required tests are completed and confirmed, the new product development process is finished, we can then proceed into large scale manufacturing.
